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  • Writer's pictureThe British Polio Fellowship

Nearly one thousand ticket offices in England may be closed

On Friday 7 July, it was announced that nearly one thousand ticket offices in England are likely to be closed over the next three years.

The rail sector has put forward modernisation plans to make railways more effective and cost efficient. Staff will move from behind a glass screen of a ticket office and on to the concourse or platform to sell tickets, offer journey planning advice and help people with accessibility.

The Rail Delivery Group (RDG), which represents operators, has said in the last 30 years the percentage of tickets bought from offices has dropped to just 14%, as more passengers move to purchase tickets online or from vending machines.

  • Do you rely on help at ticket offices?

  • Will these proposed changes make it harder for you to travel?

  • Can you use the self-service machines for the routes you need to take?

The proposed plans were initially out for a three-week customer consultation, but that deadline has now been extended until 1 September 2023.

If you are a train user and have concerns about these proposals, this is an opportunity to be heard. To read more about the ticket office consultation and take part, head for

Other things you can do:

  1. Sign an open petition that is calling for train operators to keep ticket offices and platform staff at train stations

  2. Use the letter template provided by the charity, Transport for All to write to the passenger body in your local area and register your objection:

Photo: Michał Parzuchowski on Unsplash

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