Sign up to the Priority Services Register
For polio survivors and those dealing with the symptoms of Post-Polio Syndrome (PPS) such as cold intolerance and muscle pain, it is imperative to keep warm. That is why signing up to the Priority Services Register is so important.
The Register is a free support service to help vulnerable people stay safe, warm and independent in their own home. It is offered by all gas, water and electricity suppliers and network operators (the companies that manage the electricity cables) and each has its own register. That means households with different utility companies for water, electricity and gas, will need to sign up with each.
For those registered, they can receive important services, such as priority support in an emergency, access to notice of planned power cuts or water supply issues and assistance with metre readings.
It is necessary to check the eligibility criteria before you sign up to any Priority Services Register, but in general you will need to:
be disabled or living with a long-term medical condition
be recovering from an injury
have other specific needs such as hearing or sight impairment
have a mental health condition
be of a pensionable age
be pregnant or have children under 5
be unable to speak or read English well
You might be able to sign up for other reasons, for example if you are recently bereaved or you have returned to living independently after some time in residential care.
How to register
If you live in England or Wales for a good place to start, contact:
OFGEM for gas and electricity: https://www.ofgem.gov.uk/getting-extra-help-priority-services-register
If you live in Scotland contact:
PSR Scotland for gas, electricity and water: https://psrscotland.com/
If you live in Northern Ireland contact:
NI Electricity Networks for electricity: https://www.nienetworks.co.uk/help-advice/vulnerable-customers/medical-customer-care-register
Northern Gas Networks for gas: https://www.northerngasnetworks.co.uk/network-supply/priority-customers/
NI Water for water: https://www.niwater.com/customer-care-register/